Call center XL becomes the main provider close to customers
At the end of 1996, there was the first private company in Indonesia, which, together with the XL call center, established a mobile telephone service. Previously, it was called PT Excelcomindo Pratama Tbk. A private company that at that time could become one of Telkomsel’s competitors as the flagship government provider or commonly called BUMN.
Although they are private, they are at least able to become competitors of state-owned companies that are more dominant in society and can touch them in different places. In the past, when phones and SMS were still used for communication, the main factor that made the community or user comfortable was the presence of signals. When it comes to signal, XL is also basically strong in any location.
XL call centers are commonly owned and provided by this company. Since their users are very global and have no known existence, they have to be touched by a centralized service. So that they can find out what field obstacles or problems their users still face when evaluating their products in the future.
Because the product and the company, when it is founded, certainly needs a lot of criticism and input from its users. So we hope that in the future it will be able to be even better and be able to revive the competition for mobile telephony services in Indonesia, which is still mostly dominated by state-owned companies in the form of Telkom as a provider of mobile telephone network services.
The Xl call center is also expected to be one of the bridges for businesses and users in communication and marketing. Because in this way, people all over the world can be touched and understand the promotions and what are the interesting products of this company. Thus, it is expected that he will be able to solve the exact problems.
Začiatok PT XL Axiata Tbk
A company, if it has publicly listed its shares and financial statements, if it is in Indonesia on the Indonesian stock exchange , then the existence of the company is really not a joke and can become one of the pioneers in the industry in which it operates. They deserve appreciation when it comes to their performance, because they are able to publicly give their wishful thinking and then be accessible to all.
Initially, this company was more precise in October 1996, and then it was called PT Excelcomindo Pratama Tbk. As time passed, with better performance and the ability to reach and be used by all circles of the Indonesian company began to expand their business in order to expand the name of this company is, of course, the presentation of the XL call center.
Exactly in 2013, this company made a breakthrough by being able to carry out the acquisition of one of the products or companies of Axis Telekom. They made this acquisition with several important contractual records. On the other hand, they also cooperate with several companies outside of Indonesia that have become famous.
They realized cooperation with Saudi Telecom Company or STC for a short time and Teleglobal Investment BV. They are very willing to pay some debts, as well as liabilities of this axis itself. In this way, they will have two excellent products, namely XL itself as an old product and Axis as their new provider, but they still provide XL call centers.
Purpose of the call center
Call centers are really essential for all companies today. They need a centrally integrated system as one of the solutions for their users who want to get to the obstacles that plague them. So that everything related to solving problems with obstacles , it is possible to overcome centrally directly.
The existence of the XL call center is very important for this company. Especially after the process of acquiring the axis , their performance is very tested here. This bush product is overcrowded and widely used by the wider community, so t idif rarely there are a lot of problems. The call center eventually became their mainstay.
Meanwhile, if a company wants to do a promo for its customers, they can also use this call center as their point of contact. Because it is felt that this system is able to reach all levels of its users in all places, especially in Indonesia. So that everything can really be done centrally.
From there, the appeal of the community with the provision of XL call centers becomes safety and comfort for themselves. It is not embarrassing to complain when faced with various problems. Because CS is also very friendly and soluble. Everything is done for the convenience of customers and the good name of the company is preserved.
Internal corporate call center
This company also pays attention to all forms of communication on the part of its employees or employees. In addition to providing customers with a help center, they also provide their employees with access to internal corporate communications. So that communication can be very close and can be carried out at any time during office hours between employees or superiors and subordinates.
This service can also be one of the ways for a company to cover all kinds of communications that they are not aware of. In addition to being useful to customers, XL call center is also of great importance to its employees. It also has a big impact on the company, especially on its communication. Because companies, especially management, can find out what employees are talking about and communicating about.
Communication between employees is really very necessary in the company. Like the team, communication determines progress for the PT XL Axiata Tbk. The main service or product is digital or mobile, so communication is the main thing. So this must also be true within their own company.
This service is expected to be their mainstay in navigating the fierce competition in the industry by presenting the XL call center as a complaint center. Because when using or after using this product, it is hoped that consumers will have a positive impression and will be able to become the company’s tool for growth and growth.
Benefits of using an XL network
After orienting Indonesia’s market share from 1996 to 2021, they provided a variety of mobile telephony services that can become the backbone of internet access for the general public in their daily lives. The advantage is considered to be in line with the package price set by this company in competition with other providers.
Then there are other advantages in the form of signal speed and stability in their mobile phones when using prime from XL itself. Due to the large number of 4G LTE networks in different cities with an additional 1,800 spectra after the axis is acquired, which makes it very stable and accessible anywhere, while still presenting the XL call center as a solution.
We hope that with the presence of PT XL Axiata Tbk, which has been established in Indonesia for a long time, it will be able to become one of the best providers of mobile telephone network services even from the private sector. So that people have a lot of options in determining the attitude of using which provider and can complain about the problem in the XL call center.