Don’t Khawatir, Contact Grab Call Center Jika have problems
The Grab call center is one of the service centers that helps overcome the problems that gripping users feel. And note that not every application is definitely something perfect, so to get input, and also to solve user problems, you need such a service.
This application is one of the platforms that offers satisfaction to its users because it offers convenience that can replace its users if you want to do something. Especially now that this application also competes with other similar applications , since it has quality and is almost as good.
What is a Grab call center?
Grab itself is oneof the kasi applications that allows you to experience online ojek services and other services that allow you not to go out of the house if you want to do something like shopping or more. Since the function of this application is also very important, therefore, a call center is required.
So what is the grab call center for the app ? The function of this service is to provide solutions and provide assistance to grab application users if they encounter difficulties or problems when performing actions through the application. With this service, not all users have to worry, because they get a solution.
Do you have a complaint below? Just contact the service center
Have any of you ever felt dissatisfied with using this app? In fact, the error that occurs in this application is a natural thing, because there is often mis communication between the manager and the partner who works with Grab.
If you’re thinking about it but want to make a complaint to improve your service, the solution is to contact the app’s service center. What problems can be dug up in this application? There are several common problems that are often experienced and can be complained about below.
Non-compliance of the order quantity when ordering
One of the problems you can ask for so that it can be repaired through a grab call center , is when you order an item, be it through grabmart or grabfood, but the item actually comes in such a way that it does not match the order. If you feel uncomfortable and feel that the ordered product is very important, you can get the desired item by notifying the service center.
You can file this complaint within 1×24 hours. Because really about this thing can not be presented if it has been more than 1 day. If you file a complaint before the grace period, you will receive a replacement product or item to fulfill the order. The trick is to open the application settings.
If you want to make a complaint, you can open the settings at the service center and then make a complaint by selecting the option “goods / order ordered not accordingly”. After that, the client will be asked to immediately fill out the submitted form to confirm whether the problem has been accepted or not. So, through the virtual balance of the ovo, the partner receives compensation in the amount of the price of the goods.
GrabMart orders that experienced a problem
Have you also dealt with the problem that the goods ordered through the grabber are suitable, but the condition of the goods does not meet expectations? the idea of non-compliance with expectations is the damage caused to the goods, or even the purchased goods are not fresh or not in good condition. There is also no need to worry about the occurrence of such problems, because you can complain to the grabbing call center.
The method is also very simple, as you can try to open the settings, then select the service center option and then select “my ordered grab order is damaged / not fresh”. But if you want to make such a complaint, you need to take a photo of the item through 4 different sides to make sure that the item really meets the standards when filing an appeal.
According to other types of submissions, you can present such a problem in the pa call center if it is still within 1×24 hours. But in terms of confirming the answer, it can be acceptable no later than 2×24 hours, because grab will conduct a survey first.
Kand evaluation of managers and partners
Not only does the grabbing app’s service center turn out to be a problem or complaint, but it can also be used as a solution or help center for you if you’re still feeling unfamiliar enough with this one app.
Giving reviews or letters to managers and partners is one of the most important things to improve the quality of engagement, and that’s what users need to do. However, there are some parties, especially new users, who do not know how to do this.
You don’t have to be confused if you want to get over it, because there are simple ways that can be implemented so that you can give letters or reviews. The trick is to open a service center in the grabbing application and after that select the option “other complaints”, select “ratings and reviews”.
After selecting this option, you will get an option or shortcut so that you can be directed directly to give ratings or reviews. If this method is considered quite complicated , once done, you can try contacting the grappling call center directly to ask for instructions.
Thus, it can be known that this application offers a very satisfactory service and prioritizes quality and customer satisfaction in order to be able to continue to maintain the commitment of this application. It is not surprising if this application is able to compete with others and can be one of the routine applications that some people use in everyday life when carrying out activities or helping them.
Are you interested in how to contact the service center or call center Grab? you can immediately evaporate this method if you pay close attention to the information below. The trick is to try to open the settings, then select the customer service option and you will see the bottom option that says “Help”.
After opening the window, you can scroll down the menu and immediately find the option “Do you need more help? CONTACT US”. This is where you will be given the opportunity to contact the service center.
If you feel that it is troublesome for you to do this, you can try to contact the number through credit. The number that can be contacted until this article is made is 021-8064 8777 for the JABODETABEK region and 021-80648799 for the outer region.
With this, we all no longer have to doubt how the performance and quality that Grab offers, given how responsible the application is in providing customer service so that everyone can enjoy it so that it can raise accepted issues. There is already a solution for all of you who want to complain, namely, contact the grabbing call center.